Read the docs
TimeShift: setup, chunks and speed ramps, simulations, fast preview, outputs. Queue & Barrier Pro: the four panels, looks, wall mounts, libraries and export. Each has a troubleshooting page that lists every warning with its fix.
Support
Most answers are already written down. If yours isn't, send a message through SuperHive and I'll reply there.
Check the FAQ
15 short answers on TimeShift (what it changes, what needs a bake, render time, motion blur) and 19 on Queue & Barrier Pro (making a barrier, overrides, libraries, Detail, export).
Message me
Questions and bug reports go through SuperHive, where your purchase and updates live.
Subframe on SuperHiveContact
Write to [email protected] for support, licensing and press questions.
- Message Subframe on SuperHive (the publisher page has the message link)
I answer support messages within two working days, usually sooner. Bug reports with the details below are fixed fastest. Ilya Petrov, Subframe.
A bug report I can fix fast
For TimeShift, include these and most problems can be reproduced on the first try:
- Your Blender version and operating system
- Your TimeShift version (Edit > Preferences > Add-ons)
- Render engine, and the chunk speeds you used
- Any message the TimeShift panel showed, copied word for word
- What you expected, and what you got
- If you can, a small .blend that shows it
A Queue & Barrier Pro report
For Queue & Barrier Pro, include these:
- Your Blender version and operating system
- Your Queue & Barrier Pro version (Edit > Preferences > Add-ons)
- The product and the Detail level of the barrier
- The Report text (barrier menu > Report…, then Copy Report) and any warnings, copied word for word
- What you expected, and what you got
- If you can, a small .blend that shows it